CURRENT ACADEMY POLICIES

Private Lessons

-Private lessons require advance cancellation notice at least 5pm or earlier on the day prior to the day of the lesson. Failure to do so will result in full payment of the lesson.

-Each lesson package is good for 90 days from the date of purchase. All lessons must be used within 90 days or the account will reset to Zero. 

-In special circumstances, refund maybe issued by converting any used lessons in the package to drop-in rate of $10 more per each lesson, plus $25 processing fee.  The remaining balance will be refunded accordingly.


Group & Clinic

-Students are required to sign up for lesson packages to participate in group classes. Players who plays once per week may sign up for a package of 10 lessons minimum; for players who practice twice or more each week, 20-lesson package is recommended. 

For players who plays once per week, each lesson package is good for 90 days from the date of purchase, make sure to complete all paid lessons within 90 days or the package will reset to Zero balance.  Unused lessons will not be able to carry over after 90 days.  For players who play twice or more per week and for packages that are shared between 2 siblings, 10-lesson package is good for 45 days (not 90).  After 45 days, any un-used credits will not be able to carry over.  Extensions may apply only if practices were cancelled for an extended period, such as due to extended period of cancellation due to poor climate (rain & smoke).

-In special circumstances, refund maybe issued by converting any used lessons in the package to drop-in rate of $10 more per each lesson, plus $25 processing fee.  The remaining balance will be refunded accordingly.

-We do not allow drop-in students, unless it is their first time trying out the group session.

-$60 non-refundable one-time registration fee is due prior to start of enrollment.

-Each group practice is set for certain time and counts as 1 credit.  Players may stay longer when possible, depending on the length of additional time stayed, it will count in half-credit increments.  For example, if a 1.5hr group is for 1 credit, if player stays for 3hr, it will count as 2 credits and so on. 

-If class results only one student/instructor, 30min private lesson will take place in lieu for the group session.

-Our group/clinic rates rarely get increased, however this could happen once in a couple of years. In the event that of rate increase, billing email will go out as usual before renewal of each package with the updated rates.  


League and Sectional Championships

-A flat rate will cover the cost of 1 league season which includes many matches. This fee will also cover any additional matches taken place at sectional championships -if qualified.

-If qualified for sectionals, we will charge 1 group credit (from the group lesson package) for players who will participate in this event.  In addition to the league registration, the USTA requires separate paid registration for all players who play at sectional championships.

-Each team will limit to only 6 players, except for the summer season when there are many players being away from town.  Large roster on each team will ensure that team will meet the minimum number of players for each match play.

-Our coaches will make sure each player has a chance to compete through each league season, some players might end up playing more than others, largely because of skill level and especially at important team events where scores are critical for team to advance forward.

-For more details, visit LEAGUE STRUCTURE


Missed sessions & Cancellation

-No refund for Lesson packages, players have up to 90 days to use up all paid lessons in the package if they sign up for once lesson per week. For players who play twice or more per week and for packages that are shared between 2 siblings, 10-lesson package is good for 45 days (not 90).  After 45 days, any un-used credits will not be able to carry over.

-Lesson packages allow students to skip classes and rained-out without losing class credits. Website will be updated to cancel practice on days with bad weather.

-If class has already gone on for more than 30 minutes, rain interruption will not result in any make up session and that particular session will be considered a complete session.

-Private lessons require advance cancellation notice at least 5pm or earlier on the day prior to the day of the lesson. Failure to do so will result in full payment of the lesson.


Racquets & Apparel and Stringing

-NO refund or exchange for racquets, apparels and stringing.

-Stringing service is guaranteed for 48 hours, stringing must break at usual location on string bed or shows signs of distress due to stringing mistakes. Normal wears and tears due to playing regarding of time frame does not qualify for replacement. All warranty replacements are subjected to inspection.

-Synthetic String will be used for Guarantee Replacement Stringing Service.