Private Lessons
-Private lessons require advance cancellation notice of at least of no later than 5pm on the day prior to the day of the lesson. Failure to do so will result in full payment of the lesson.
-Each lesson package of 5 is good for 6 weeks from the date of purchase, and 10-pack will be good for 12 weeks. All lessons must be used within the 6-week window (or 12-week window for 10-pk) or the account will reset to Zero. Players may schedule make up lessons on other days during the week.
-In special circumstances, refund maybe issued by converting any used lessons in the package to drop-in rate of $15 more per each lesson, plus $25 processing fee. The remaining balance will be refunded accordingly. This will be at the discretion of NorCal Tennis Academy
Group & Clinic
After the tryout lessons. Players are required to sign up for lesson packages to participate in group and private lessons to continue
-No refund on lesson packages.
-Once per week player will have a 12-week window to finish a 10-lesson package.
-In special verifiable circumstances refund maybe issued by converting any used lessons in the package to drop-in rate of $15 more per each lesson, plus $25 processing fee. The remaining balance will be refunded accordingly. This will be at the discretion of NorCal Tennis Academy.
-We allow one time drop-in first time player as a tryout, before committing to a lesson package. We do not allow drop-in for on-going players
–$60 non-refundable one-time registration fee is due prior to start of enrollment.
–Each group practice is set for certain time and counts as 1 credit. Players may play in back to back session and that will count as 2 credits.
-For players who are on flexible package that can be used for both group and private lessons, credits will be tracked according to each session and the type of lesson. Credit breakdown will be specified in each billing email.
–If class results only one student/instructor, 30min private lesson will take place in lieu for the group session.
–Our group/clinic rates rarely get increased, however in the event that of rate increase, billing email will go out as usual before renewal of each package with the updated rates.
League and Sectional Championships
-Our coaches will make sure each player on the team has a chance to compete through each league season. Some players might end up playing more than others, largely because of skill level and experience, especially at important team events where scores are critical for team to advance forward.
-A flat rate will cover the cost of 1 league season which includes many matches, this fee also includes play-off matches, if the team qualifies.
-After play-off, if qualified for sectionals, the USTA requires separate paid registration for all players who will play at sectional championships. From the group package, we will charge 1-2 credits (depending on the package) for players who will participate in Sectional Championships.
-There is no refund on league fee or sectionals once registered.
-For more details, visit LEAGUE STRUCTURE
Summer Camps
-Camp fees will not be refundable or transferrable upon purchase. Players must complete the entire week they sign up for. There is no make up for any missed day(s).
-For players who can not complete the entire week, drop-in is available at a different daily rate.
-Campers may request to change the registered week at least 72 hours before the start of that week (or the week requested) whichever is earlier.
-Our year round schedule (weekday afternoons and weekends) will remain unchanged and is independent of the summer program.
Missed sessions & Cancellation
-For players who play once per week, each 10-lesson package has a 12-week window from the date of purchase for players to complete all paid lessons. Package will reset to Zero balance after the 12 week period regardless if all lessons have been used or not. Unused lessons will not carry over to the next package. For players who play twice or more per week and for packages that are being shared between 2 siblings, 10-lesson package will have a 6-week window (not 12-week). After 6 weeks, any un-used credits will not be carried over. If needed, players may come to other days during the week to help finish the package in time.
-Players who missed their usual session may come to other days for make up. Feel free to reach out for our weekly schedule that would match the players’ level. In the event that players have missed multiple sessions, they may come multiple times each week to speed up the usage of package.
-Lesson packages allow students to skip classes and rained-out without losing class credits, but must use their lessons within the allowable time window. Website will be updated to cancel practice on days with bad weather.
-If class has already gone on for halfway or more, interruption (such as rain) will not result in any make up session and that particular session will be considered a complete session.
-Private lessons require advance cancellation notice at least 5pm or earlier on the day prior to the day of the lesson. Failure to do so will result in full payment of the lesson.